For towing and roadside
We Run a Tow Operation
on This Platform
We run a tow operation of our own. The console on this site is the one our dispatch desk works in, and the job below is the shape of the ones we run ourselves. The five pillars fit any service business — towing is simply where we can show you all five working.
Book a demoOne Job, End to End
A dead battery on the shoulder at two in the morning — the call every operator either wins or sleeps through. Each step is tagged with the pillar doing the work.
02:12Attract
They find you at all
A driver on the shoulder asks their phone who tows near them. You are the result they get, and the number they tap, because that work was done months ago.
02:14Qualify
The phone is answered
Nobody is at the desk. The agent answers on the first ring, gets the fault, the vehicle and the location, and reads the drop address back to confirm it.
02:17Qualify
The job is quoted and held
The agent quotes from your rate card — the hook, the mileage, the after-hours rate — says the number out loud, and authorizes the card for 1.5× the quote. The customer agrees to a price before a truck moves.
02:18Service
It lands in the queue
The job appears on the console with everything already attached: fault, vehicle, pickup, drop, quote, authorization, and the recording of what was agreed.
02:21Service
Blast, and pick by ETA
The job goes to your provider list at once. Three come back. One says twenty minutes; the dispatcher assigns them and the other two are told it is covered — without anyone dialing a number.
02:24Service
The customer hears from the driver
Driver and customer text each other through the platform. Neither has the other's real number. The dispatcher can read the thread on the job card, then and later.
02:53Service
On scene, and closed there
The driver files photos of the vehicle before and after, takes the customer's signature on their phone, and enters the real line items — the extra mileage included. No app was installed and no password was reset at 2am.
03:04Collect
The card is captured
The final figure is charged against the authorization taken 50 minutes earlier. It came in under the hold, so the customer pays the lower number. Nothing declines, because nothing was left to chance at the end.
03:05Retain
The customer is asked
A review request goes out while the tow is still the most memorable thing that happened to them that night — not on Friday, when they have moved on.
LaterCollect
The driver is paid
The payout is recorded against the job. On a retail job it follows the capture; on club work it follows the club, and everybody can see which applies.
Times show the shape of a job, not a service guarantee. What matters is the order: the price and the card come before the truck, and the evidence comes before the invoice.
What This Actually Fixes
Six things that cost a towing operation money, and the pillar that deals with each one. Every trade has its own version of this list.
The 2am call nobody answers
The agent answers every call, at every hour, however many come at once. A missed call at 2am is a job that went to whoever picked up instead.
Chasing drivers down a phone list
Blast the job to every provider at once and assign on the ETAs that come back. One action instead of eleven phone calls, and the fastest truck gets it rather than the first one awake.
The card that declines after the work is done
The authorization is taken during the call, before dispatch. Capture at the end is against money that was already held — and the hold is a ceiling, so a smaller job charges less.
Motor club paperwork that eats the margin
The PO and the not-to-exceed ride on the job card from the start, the completion evidence is filed on scene, and the invoice goes out against both. Club terms are tracked as club terms rather than discovered at day 40.
Reconstructing a job weeks later
The recording, the thread, the photos, the signature and the money all sit on one job card. A read-only auditor account can see exactly what happened without being able to change any of it.
Drivers who never send the photos
The completion form is the only way to close a job, it opens from a link already on the driver's phone, and it takes less time to fill in than a phone call about it would.
The same five pillars, on your jobs
Built on a tow desk, not a whiteboard
Every pillar here is one you can buy on its own. Towing is where we prove they work.
Attract
Marketing for a lead
SEO, GEO and paid search that put you in front of someone who needs the work today.
Qualify
Qualifying the lead
An AI voice agent answers, works out what is wrong, quotes from your rate card, authorizes the card and hands off with the whole story.
Service
Servicing the lead
A dispatch console: a live queue, a job card, assignment by ETA, masked comms, and a mobile form your tech closes the job on.
Collect
Taking payment
Capture against the authorization, an overage link when the job ran long, net-terms invoicing, and payouts to the tech who ran it.
Retain
Receiving feedback
A review request and a sentiment survey by text, sent the moment the job closes rather than a week later.
Run a Job
With Us
Ready to turn your phone line into a real operator—not a voicemail box? Vepsy builds AI voice agents that answer instantly, handle the routine, and route the important calls with full context.
Book a quick call and we'll map your top call types, show a tailored demo, and outline a clear path to a live deployment that fits your systems.
