Pillar 4 of 5 · Taking payment
The Job Is Not Done
Until the Money Is
Most of what goes wrong in a service business goes wrong after the work is finished: the card declines, the invoice comes back for a missing PO, the tech chases you for a payout you are still waiting on yourself. Collect is the pillar that closes those out.
Book a demoHow the Card Closes Out
The authorization is the ceiling
The hold taken when the job was quoted is the most that can ever be captured. If the work comes in under it, the customer is charged the lower figure. The hold is a limit, not a price.
Overage is asked for, not taken
When the finished job costs more than was authorized, the difference is not quietly forced through the original card. It goes out as a second payment link by text, which the customer chooses to pay.
Capture runs off the completion
The final line items filed on site are what Collect charges against — with the photos and the signature sitting behind that figure if anyone questions it later.
Put plainly: you capture the final price, or the amount you authorized, whichever is smaller. Anything above that is a conversation with the customer, not a surprise on their statement.
B2B Work Settles on Its Own Clock
Commercial accounts do not pay like retail customers, and pretending otherwise is how operators end up funding somebody else's float out of their own account. In towing, motor clubs like Agero settle on net terms — commonly somewhere between 15 and 45 days — against a purchase order, with a not-to-exceed figure agreed up front. Other trades have their own version of the same arrangement.
Collect tracks that work as what it is: the PO and the not-to-exceed ride on the job from the start, the invoice goes out against both, and the job stays open in the money sense until the payer actually pays.
The field tech is paid on their own cadence, and everyone on the job can see which cadence applies. That is the honest version of an arrangement that otherwise gets discovered three weeks late by someone who assumed differently.
Payouts to the Field
Every completed job carries what the tech who ran it is owed, on the same card that holds the photos and the signature. Retail work settles once the capture clears; commercial work settles once the payer does.
Nobody has to ask which jobs have been paid, and you never have to reconstruct it from a bank statement and a memory.
What It Needs From You
Collect works on jobs that came from anywhere — the console, your existing system, or a call somebody took by hand. What it needs is a finished job with line items on it.
Run it next to Qualify and the authorization is already in place before the work starts, which is when a declined card is still a conversation rather than a loss.
Pricing · Pillar 4
What Collect Costs
Charged per transaction — a capture or an invoice, not a quote. Card processing costs are whatever your processor charges you.
Per transaction
$1.00
on captures and invoices
Platform fee
$500
per month, shared across software pillars
If you already run another software pillar, the platform fee is already paid — adding Collect adds its transactions and nothing else.
Collect works on its own
It will capture, invoice and pay out on jobs that came from anywhere.
And with the pillar next to it
Add Qualify and the card is authorized during the call, before the work ever starts.
How Pricing Works
One
A platform fee
One monthly fee for the software, however many of the four software pillars you switch on. Adding a pillar does not add a second platform fee.
Two
Usage in its own unit
Voice is per minute. The console is per dispatched job. Billing is per transaction. Retain is included. You are never charged twice for the same job — and never for the people running it.
Three
Marketing, quoted apart
Attract is a retainer plus your ad spend, quoted per engagement. It is never inside the platform total and can be stopped without touching the software.
| Pillar | What it is | How it is priced |
|---|---|---|
| 1 · Attract | Marketing for a lead | Quoted separatelyRetainer + ad spend, per engagement. Never part of the platform total. |
| 2 · Qualify | Qualifying the lead | 80¢ → 25¢ per minuteThe volume ladder. Real rates. |
| 3 · Service | Servicing the lead | Platform fee + $2.00 per dispatched jobOne platform fee however many software pillars you run. No per-seat or per-dispatcher charge. |
| 4 · Collect | Taking payment | $1.00 per transactionCharged on captures and invoices, not on quotes. |
| 5 · Retain | Receiving feedback | IncludedNo separate charge. Review requests and surveys come with the platform. |
Figures marked like this are placeholders while final pricing is set. The per-minute ladder is real.
Cost Breakdown: How Vepsy Helps You Save
A staffed phone line is expensive—and the true cost isn't just wages. It's overtime, after-hours premiums, management time, training, and the revenue you lose when calls go to voicemail, sit on hold, or get handled inconsistently.
And “paying more” doesn't guarantee better outcomes. High turnover and uneven call quality create the same pattern across industries: longer calls, missed details, frustrated customers, and lower conversion— especially when your best people are busy doing the actual work.
Vepsy flips the model. Qualify, the AI voice pillar, answers instantly, handles routine requests end-to-end, captures the right information, and hands off to a real person only when it matters—with full context. You get consistent, on-brand performance 24/7 without staffing swings, fatigue, or after-hours surprises.
The result: faster responses, cleaner handoffs, shorter call times, and more booked work—so you grow without building your business around the phone.
Compare Costs: See the Savings Add Up
See how Vepsy Ai Voice agents stack up—saving you big on every minute, every call. (Assumes human at $2.00/min; after-hours higher. The human cost here is your staffing cost, not a Vepsy charge.)
| Volume Tier | Minutes (Midpoint) | Vepsy AI Voice Rate | Human Cost | Savings per Minute | Monthly Savings |
|---|---|---|---|---|---|
| Low (<10k min/mo) | 5,000 | 80¢ | $2.00 | $1.20 (60%) | $6,000 |
| Mid (10k-50k min/mo) | 30,000 | 60¢ | $2.00 | $1.40 (70%) | $42,000 |
| High (50k-100k min/mo) | 75,000 | 40¢ | $2.00 | $1.60 (80%) | $120,000 |
| Enterprise (>100k min/mo) | 150,000 | 25¢ | $2.00 | $1.75 (88%) | $262,500 |
Build Your Stack
Switch on the pillars you are missing. The estimate updates as you go — and Marketing stays out of it, because it is quoted separately.
Pillar 4 of 5 · Collect
Next pillar5 · Retain — receiving feedbackTalk Through
Your Billing
Ready to turn your phone line into a real operator—not a voicemail box? Vepsy builds AI voice agents that answer instantly, handle the routine, and route the important calls with full context.
Book a quick call and we'll map your top call types, show a tailored demo, and outline a clear path to a live deployment that fits your systems.
