Pillar 5 of 5 · Receiving feedback
Ask While They
Still Remember
Your best jobs are the ones nobody hears about. The customer meant to leave a review, then the week happened. Retain asks the moment the job closes — automatically, on every job — and tells you privately when one did not go well.
Book a demoThe Timing Is the Trick
Everyone knows they should ask for reviews. Almost nobody does it on the day, because on the day there is another job. So the request goes out on Friday for a job on Monday, to someone who has moved on, and the reply rate collapses.
The window that matters is the one right after the work is finished, while the relief is still fresh and the person who helped is still a specific human rather than "the company we called." Closing the job is what fires the request, so the window is never missed and no one has to remember anything.
The same trigger sends a private sentiment question. A bad job gets heard by you first — which is the difference between a phone call you can fix and a public review you cannot.
What Goes Out, Every Time
The review request
A text goes out asking for a review, routed to the destination you want it on. One tap from the message to the review box — no account to make, no app to open, nothing to look up.
The sentiment survey
A short question about how the job actually went, sent to everyone rather than only the happy ones. It is how you hear about the job that went wrong from the customer instead of from a public review.
Automatic, on completion
Nothing to remember and nobody to nag. Closing the job is what sends it, so it happens on every job, including the ones at 3am that nobody would have followed up on.
Retain is included with the platform. It is not a separate line on your bill, because a business that stops asking for feedback stops finding out it has a problem.
Pricing · Pillar 5
What Retain Costs
Included with the platform. There is no per-review charge, no per-message charge and no separate line on your bill.
Retain
Included
with any software pillar
Metering feedback would be a strange thing to do. A business that stops asking is a business that stops finding out it has a problem, and we would rather you never had a reason to turn this off.
Retain works on its own
Point it at your completions and it will ask, every time, on its own.
And with the pillar next to it
Add Attract and the reviews it earns feed straight back into what people find when they search.
How Pricing Works
One
A platform fee
One monthly fee for the software, however many of the four software pillars you switch on. Adding a pillar does not add a second platform fee.
Two
Usage in its own unit
Voice is per minute. The console is per dispatched job. Billing is per transaction. Retain is included. You are never charged twice for the same job — and never for the people running it.
Three
Marketing, quoted apart
Attract is a retainer plus your ad spend, quoted per engagement. It is never inside the platform total and can be stopped without touching the software.
| Pillar | What it is | How it is priced |
|---|---|---|
| 1 · Attract | Marketing for a lead | Quoted separatelyRetainer + ad spend, per engagement. Never part of the platform total. |
| 2 · Qualify | Qualifying the lead | 80¢ → 25¢ per minuteThe volume ladder. Real rates. |
| 3 · Service | Servicing the lead | Platform fee + $2.00 per dispatched jobOne platform fee however many software pillars you run. No per-seat or per-dispatcher charge. |
| 4 · Collect | Taking payment | $1.00 per transactionCharged on captures and invoices, not on quotes. |
| 5 · Retain | Receiving feedback | IncludedNo separate charge. Review requests and surveys come with the platform. |
Figures marked like this are placeholders while final pricing is set. The per-minute ladder is real.
Cost Breakdown: How Vepsy Helps You Save
A staffed phone line is expensive—and the true cost isn't just wages. It's overtime, after-hours premiums, management time, training, and the revenue you lose when calls go to voicemail, sit on hold, or get handled inconsistently.
And “paying more” doesn't guarantee better outcomes. High turnover and uneven call quality create the same pattern across industries: longer calls, missed details, frustrated customers, and lower conversion— especially when your best people are busy doing the actual work.
Vepsy flips the model. Qualify, the AI voice pillar, answers instantly, handles routine requests end-to-end, captures the right information, and hands off to a real person only when it matters—with full context. You get consistent, on-brand performance 24/7 without staffing swings, fatigue, or after-hours surprises.
The result: faster responses, cleaner handoffs, shorter call times, and more booked work—so you grow without building your business around the phone.
Compare Costs: See the Savings Add Up
See how Vepsy Ai Voice agents stack up—saving you big on every minute, every call. (Assumes human at $2.00/min; after-hours higher. The human cost here is your staffing cost, not a Vepsy charge.)
| Volume Tier | Minutes (Midpoint) | Vepsy AI Voice Rate | Human Cost | Savings per Minute | Monthly Savings |
|---|---|---|---|---|---|
| Low (<10k min/mo) | 5,000 | 80¢ | $2.00 | $1.20 (60%) | $6,000 |
| Mid (10k-50k min/mo) | 30,000 | 60¢ | $2.00 | $1.40 (70%) | $42,000 |
| High (50k-100k min/mo) | 75,000 | 40¢ | $2.00 | $1.60 (80%) | $120,000 |
| Enterprise (>100k min/mo) | 150,000 | 25¢ | $2.00 | $1.75 (88%) | $262,500 |
Build Your Stack
Switch on the pillars you are missing. The estimate updates as you go — and Marketing stays out of it, because it is quoted separately.
Pillar 5 of 5 · Retain — and the loop starts again
Next pillar1 · Attract — marketing for a leadTurn It On
For Your Jobs
Ready to turn your phone line into a real operator—not a voicemail box? Vepsy builds AI voice agents that answer instantly, handle the routine, and route the important calls with full context.
Book a quick call and we'll map your top call types, show a tailored demo, and outline a clear path to a live deployment that fits your systems.
